How to control attrition as a team leader
- how to manage attrition in bpo
- how to control attrition in bpo interview questions
- how to control attrition in bpo as a team leader
- how to control attrition in bpo examples
What is shrinkage in bpo
Shrinkage formula in bpo.
8 Ways to Mitigate Attrition in Business Process Outsourcing
Attrition is probably one of the biggest challenges most business process outsourcing (BPO) companies face. Annually, BPO companies look into their numbers including their attrition rate to understand how they are performing not just as a business entity but also as an employer.
In fact, according to a survey on call center turnover rate worldwide, it was found that in the US alone, the turnover and attrition rate was at 46%. A high attrition rate can be caused by various reasons and can be involuntary or voluntary.
But in one way or another, a company has to do something to reduce the rate of attrition.
To help with this, here are eight helpful tips on how you can improve your attrition rate in a BPO setup.
1.Voluntary attrition meaning
Streamline your recruitment and hiring process
One of the most important aspects of reducing your attrition rate is the hiring process. It’s important for companies to carefully screen their candidates and find the right employee for the job.
Employing someone who is not the right match for the position can on
- how to manage attrition in call center
- how to reduce attrition in call center